Today, Touch n’ Go invited us to their Customer Experience Center in Bangsar South today to get a good look at RFID, the new alternative toll payment system that utilises a sticker in your car that is fitted either on the windscreen or headlamp of your car. Currently, Touch n’ Go is aiming to have up to 100,000 users/cars fitted with the RFID sticker at the end of the year, and no pricing plans have been announced yet.

The purpose for RFID, not a replacement (yet) but an option.

The purpose for RFID, not a replacement (yet) but an option.

The two placement options for the sticker

The two placement options for the sticker

Diving deeper into the sticker itself, the RFID sticker is embedded with a radio frequency chip that allows the overhead scanner to read its frequency and allow the transport to pass through. Similar to the Smart Tag that was introduced a while ago, but this does not require to even open your windows and hold up the Tag, saving you from the hassle altogether. Once scanned, the toll charged will be deducted from your Touch n’ Go ewallet. You will require the app to utilise the RFID sticker, and there can only be a single RFID sticker on a vehicle.

To fit the sticker onto your vehicle, you will have to drive to a RFID Fitment Center near you, and the position will be determined by the authorised installer. According to Touch n’ Go, the fitting will not take more than 15 minutes, and a single sticker can last up to five years and it can even withstand rough weather conditions, but Touch n’ Go has advised drivers to not use chemical wash directly on the sticker. Currently for the pilot program, they are only using the headlamp sticker.

A car's headlamp affixed with the RFID Sticker on the passenger side.

A car’s headlamp affixed with the RFID Sticker on the passenger side.

The RFID sticker that is affixed to your headlamp

The RFID sticker that is affixed to your headlamp

However, one question is constantly on our minds when this was introduced, and Touch n’ Go has thought of it as well. In the event when the sticker is either destroyed or torn apart, the chip will break and will render the sticker useless, therefore making your ewallet safe from abuse. However for people with malicious intent, they might still just destroy it for fun. According to a representative, the sticker can withstand temperatures of -20 degrees to a maximum of 50 degrees. Because the program is still in its early stages, cars with extremely hot headlamps that are fitted with the stickers have yet to report any issues with their RFID.

As mentioned, you will need to have the Touch n’ Go ewallet app on your phone to use the RFID, so you will definitely need a smartphone for it to function. However, you do not need your phone powered or on for it to function. For example, if you are going through a toll without a signal on your smartphone, you will still be able to pass through without an issue. For example, your family has four cars and all of the cars are fitted with the RFID sticker. You can have a single user registered to all the stickers, allowing you to top up all the cars all on a single phone.

Speaking of the ewallet app, it functions just like most ewallet apps, and allows you to even check the balance of your linked Touch n’ Go card. Currently on the app, you can only check your Touch n’ Go card balance and pay some bills and top up prepaid cards. More functions will be added on at a later date. You can also top up your RFID account using the same app. At the moment, to top up your account you can use a Touch n’ Go reload pin, credit/debit cards or FPX online banking.

Syahrunizam Samsudin, the CEO of Touch n' Go

Syahrunizam Samsudin, the CEO of Touch n’ Go

A mobile fitment center that should be placed around gas stations

A mobile fitment center that should be placed around gas stations

The RFID sticker for the windscreen

The RFID sticker for the windscreen

Aiming to have 100,000 registered users for RFID at the end of the year

Aiming to have 100,000 registered users for RFID at the end of the year

http://www.touchngo.com.my/