Taobao International, one of China’s largest online shopping destinations, introduced a series of service enhancements to make shopping for Malaysians and Singaporeans more convenient and reliable, sporting a new user-friendly website and a new shipping option with on-time delivery assurance.
The new website can be found at world.taobao.com for those located outside of mainland China. The homepage will feature recommendations for products based on the customer’s preferences to simplify the customer experience. Not only that, products will be quoted in the customer’s local currency, making shopping on Taobao simpler with currency exchange calculations out of the picture.
With the wide variety of products available on the Taobao Marketplace, consumers from Malaysia and Singapore have grown exponentially, with a majority of them being Chinese-speaking. In response, on September 2013, Taobao International launched a homepage for consumers in Southeast Asia, reaffirming their commitment to the consumers here in Malaysia and Singapore.
“Malaysian and Singaporean consumers are no strangers to our platform and we strive to enhance cross-border shopping on all fronts to make purchasing on Taobao a fun and hassle-free experience for them,” said Kevin Xu, Manager of Taobao International Operations.
Also introduced are new services specifically for consumers in Malaysia and Singapore, such the Taobao Global Direct Shipping Service which allows users to purchase from multiple sellers in one go, and consolidate their shipment. The consolidated purchases will then be sent to their designated shipping address in Malaysia or Singapore, eliminating the need for Taobao agents.
Another service that is provided is an assurance that the international leg of their delivery will be completed within six working days. If the shipments do not arrive within the allotted timeframe, the customers will be eligible for compensation, but only if the service used is Taobao Global Direct Shipping Service or Taobao Consolidate & Shipping Service.
Taobao will also be promoting its localised payment method by offering various offers. From 18 August to 24 August 2015, users opting for Taobao Consolidated & Shipping service will be entitled to a special discount of 50% off their first kilogram of their shipping cost once. From August 25 to 4 September 2015, those who have not used Taobao International cross-border shipping services from 18 May to 17 August 2015, will be eligible to enjoy the Taobao Global Direct Shipping Service at a one-time special rate at as low as RMB2(RM1.30).