Taxi apps aren’t exactly new, as we already have a few already in Malaysia in the form of MyTeksi, Uber and the likes. Suruhanjaya Pengangkutan Awam Darat, or SPAD for short, has just announce its own taxi app, in an effort to improve the service standards of the taxi industry. Called MeterOn, offers passengers with a more efficient platform to lodge complaints against errant taxi drivers.

The MeterOn app runs on the Android and iOS mobile operating systems, and is equipped with six features, including driver verification, journey tracker, fare estimation, driver rating, SOS alert as well as a feedback and reporting system. This app complements SPAD’s existing complaints management channels, including Twitter, the SPAD hotline at 1-800-88-7723 and SMS, which can be done by texting SPAD Aduan to 15888.

Zachary Ismail of SPAD explaining how the MeterOn taxi app works

Zachary Ismail of SPAD explaining how the MeterOn taxi app works

MeterOn’s driver verification feature allows users to verify the identity of the taxi driver simply by keying in the taxi’s car plate number. It also allows users to check any outstanding offences commited by the driver under the Land Public Transport Act 2010, as well as feedback from previous passengers.

The journey tracker feature meanwhile allows users to track the taxi’s current location relative to the destination, and view an estimated cost of their journey by logging in the point of origin and destination.

One of the features of the app is that it is able to calculate an estimated value of your cab fare, to ensure that it tallies with the meter on board

One of the features of the app is that it is able to calculate an estimated value of your cab fare, to ensure that it tallies with the meter on board

The app also allows passengers to store primary contact details and send automated messages to family and friends about their journey. In case of emergencies, the SOS alert feature allows passengers to send pre-determined messages with full ride details, including information about the taxi, its driver, current location and destination. It also permits users to make emergency calls to primary contacts, PDRM and the SPAD hotline.

The MeterOn app is available for download for free on both the Google Play Store and Apple’s App Store, and is available in both Bahasa Malaysia and English.

www.spad.gov.my/meteron